Question 1

When should I expect my order to arrive?

Accepted Answer

On hand items are shipped within 3-5 business days.
Preorder items will arrive in 3-4 weeks.
Custom orders will arrive in 6-8 weeks.

Question 2

What's the expected response time for messages?

Accepted Answer

We respond to messages within 24-72 hours.

Question 3

What is the best way to contact us?

Accepted Answer

Email is the best way to contact us! Our email address is sunflowerhaven.customerservice@gmail.com. 
Facebook will put messages into a spam folder and we will not see them!

Question 4

How long do I have to pay my invoice?

Accepted Answer

Invoices are due within 24 hours. If you need to make arrangements to pay later, please reach out to us and we can work on an accommodation for an additional 24 hours.

Question 5

What are your business hours?

Accepted Answer

We are open Monday-Friday 9:00AM EST- 6:00PM EST. 
Saturday 9:00AM EST- 1:00PM EST and we are closed on Sunday.

Frequently asked questions

When should I expect my order to arrive?

What's the expected response time for messages?

What is the best way to contact us?

How long do I have to pay my invoice?

What are your business hours?

FAQ